Elements of Service – Spago, Beverly Hills

For this assignment we will explore the Elements of Service, the organization to focus on is Spago in Beverly Hills. Provide a brief background of the organization or organizations that you studied.

Elements of Service – Spago, Beverly Hills

Chosen organization: Spago, Beverly Hills
Question 1: Background. Provide a brief background of the organization or organizations that you studied. Include: the name(s) of the organization(s) and the hospitality sub industry (such as, casual dining restaurant), if it isn’t clear by their name(s), location(s), as well as anything else that might be interesting to list.
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Question 2: List 3 particularly good examples from the strengths from the previous assignments… Things that   particularly well that pleased you.
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Elements of Service – Spago, Beverly Hills

Question 3: List 3 particularly good examples from the strengths that you wrote about in the previous assignments – things that were done particularly well that pleased you.
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Question 4: List 1 particularly ugly example from the weaknesses that you wrote about in the previous assignments.. Your choice of something that was done so badly that you or another customer probably would not return as a result.
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Elements of Service – Spago, Beverly Hills.

Question 5, 6, 7: The Consultants’ Recommendations:  This part of the question will present three specific recommendations for improving the service within the operations that you have been observing. What action will help improve the management of service? Be specific.  Discuss examples.  The set-up for question 6, 7, and 8 is to :Firstly, name of the recommendation. Secondly, state the features of the recommendation (what management should do). Thirdly, list the outcome (the projected benefits) by implementing the recommendation. Thirdly, list the outcome (the projected benefits) by implementing the recommendation.
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